1. How long does it take for my order to be delivered? 2. How can I trace my order? 3. Can I pick up my order myself? 4. How do I pay at the Cruyff webshop? 5. What are the shipping costs? 6. How do I return an article? 7. Warranty 8. Questions / Complaints 9. How do I change my details? 10. My account isn't working anymore.
1. How long does it take for my order to be delivered? Place your order before 17:00 on working days and your order will be shipped out the same day with DHL Express with On Demand Delivery (ODD) Service. The delivery time depends on your country, but within 2-4 business days your order should be delivered. Once your order arrives at the DHL Depot, you will receive a new shipping notification from DHL EXPRESS ODD. During Black Friday and Cyber Monday delivery times may be a bit delayed. We do our very best to live up to our delivery promises. Thank you for understanding. DHL ODD notify you by email and/or SMS about your shipment’s progress and estimated delivery time. If this doesn’t fit your schedule, you can customize your delivery via DHL ODD and decide how, where and when the delivery will take place.
2. How can I trace my order? To trace your order, you will receive a personal Track & Trace-code via e-mail. Click on the link in the e-mail to trace you order. Your order is traceable from the next morning after you placed your order. Your Track & Trace-code will become active when DHL scans your parcel for the first time.
3. Can I pick up my order myself? No, that is not possible.
4. How do I pay at the Cruyff webshop? Your Cruyff order can be securely and easily paid via Buckaroo Payment Services. You can also pay via iDEAL, MasterCard, Visa and PayPal. U can also choose to pay via Afterpay.
Afterpay: Orders with a delivery- and billing address in the Netherlands (no private box) qualify for Afterpay. After we receive your order, we will send you an e-mail with the needed information to pay your order afterwards. If you have any questions regarding Afterpay, please visit the Afterpay website.
5. What are the shipping costs? The shipping costs for our products are as follows:
Benelux Orders up to €39,95 = €4,95 Orders above €39,95 = free delivery
Denmark, Germany, France, United-kingdom, Italy, Austria, Poland, Portugal, Spain and Sweden Orders up to €89,95 = €6,95 Orders above € 89,95 = free delivery
Bulgaria, Croatia and the rest of Europe + United States + Canada Orders up to €89,95 = €8,95 Orders above €89,95 = free delivery
Australia Orders up to €89,95 = €39,95 Orders above €89,95 = €29,95
Rest of the world Orders up to €89,95 = €49,95 Orders above €89,95 = €39,95
NOTE: If a package is unable to be delivered due to an incorrect or incomplete (delivery) address, we will still charge for shipping. Remember to check, whether your address is valid and complete.
6. Can I return an article? Yes, that is possible. Read our terms and conditions for our return policy
7. Warranty All the Cruyff webshop articles are made to the highest quality standards. In the unlikely event that a product is damaged, the Cruyff webshop will review the damaged article and either replace or repair them free of charge. The warranty covers manufacturing and/or material defects. Normal day-to-day wear and tear is not covered.
8. Questions / Complaints? If you have any questions about our products or you want to lodge a complaint, please contact our Customer Service department. You can reach them Monday through Friday from 10:00h – 12:30h and 13:00h – 17:00h at: +31 (88) 773 64 40, or by email firstname.lastname@example.org. We do our best to respond to your questions or complaints with 2 working days.
9. How do I change my details? In order to change your details, you need to log in. At the top of the screen you will see a section "Login". Once you have logged in, you can complete your details and/or change your information. All customer data held by Cruyff, is used for the sole purpose of providing you with the best service possible. Your information will not be used for other purposes and/or sold to third parties.
10. My account isn't working anymore. Unfortunately accounts made before the 26th of August are not working anymore. Luckily it only takes one minute to create a new one! You can do so here. If you have any questions about your orderhistory or something else, please contact our customer service.